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| NEWS
& SPECIALS |
If you would like more information on any product
please email
us. Or feel free to call us toll free at
1-866-519-6970
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CATNAPPER FRAME
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Solid hardwood Seat Box (No Plywood) using 4/4" solid hardwood
provides extra strength and years of service. |
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| 2. |
Exclusive “Front Porch” allows proper clearance for ottoman
board to open easily every time. |
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| 3. |
Solid hardwood corner blocks are glued and attached with metal staples
to increase strength in critical stress area joints. |
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| 4. |
Premium insulated AK-1 spring clips are used in the seat spring system
to insure years of squeak-free performance. The clips are attached only
to solid hardwood. |
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| 5. |
Two coated tie wires are laterally attached to each No-Sag seat spring
to provide seating uniformity, increased support, and added comfort. |
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Only premium grade, eight gauge sinuous NO-Sag steel wire, seat spring
are used to provide superior support and comfort in the seating system. |
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Each corner joint of the solid hardwood seat box is double doweled and
steel “L” brackets are screwed on four durability and quality. |
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| 8. |
Each arm assembly is attached to the seat box using heavy-duty bolts
(so staples) for superior quality and durability. |
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Metal mending plates are used in the rear of the seat back (not staples)
for years of trouble-free operation and maximum strength. |
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Furniture-grade plywood is precision cut on our C.N.C saws to create
interlocking component frame parts. Mortise & Tenon joints are used
throughout our frame for strength. |
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| 11. |
All critical stress areas use premium specially formulated dyed glue
for 100% craftsman quality assurance. |
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Please note: Customer is responsible for all "trip charges" and "pickup and delivery charges" incurred when repairs are performed. |
CATNAPPER WARRANTY
RECLINER MECHANISMS
Catnapper's limited lifetime warranty covers the patented parts of the mechanism
against manufacturing and material defects for the useful life of the product
when used in a normal manner
This Warranty is provided to the original consumer purchaser only and does
not apply to rental, business, commercial, institutional or other non-residential
users
Catnapper will pay the costs of labor and shipping and handling to repair
or replace the defective part(s) for one (1) year from the date of original
purchase
Catnapper will supply the parts as long as they are available
"Limited" means the warranty does not cover neglect, accident, fire,
exposure to extreme temperature or humidity, unauthorized repairs or alterations,
abuse, misuse, or the normal wear from use
After one (1) year, shipping costs will be the responsibility of the consumer
CUSHIONING
The seat cushion foams and filling materials are warranted against defective
material or workmanship for a period of three (3) years from the date of the
original purchase
With normal use softening will occur.
Softening is not considered a manufacturing defect under this warranty
During the three (3) year period of time, Catnapper will provide a replacement
of the defective part
Labor and shipping and handling charges are covered for one (1) year from
the date of the original purchase
FRAMES
All Catnapper frames upholstered in its original fabric are warranted to be
free of defects in workmanship and materials for a period of five (5) years
from the date of purchase by the original consumer purchaser
SPRINGS and SLEEPER MECHANISMS
Catnapper's warranty of springs and sleeper mechanisms covers the patented
parts of the mechanisms against manufacturing and material defects for five
(5) years when used in a normal manner
This warranty is provided to the original consumer purchaser only and does
not apply to rental, business, commercial, institutional or other non-residential
users
Catnapper will pay the costs of labor and shipping and handling to repair
or replace the defective part(s) for one (1) year from the date of the original
purchase
Catnapper will supply the part(s) as long as they are available
After one (1) year, the shipping cost will be the responsibility of the consumer
SLEEPER MATTRESSES
Sleeper mattresses have a five (5) year Limited Warranty against defects
The warranty begins on the original purchase date. During the first year of
use, the mattress will be repaired or replaced on a pro-rated basis
Catnapper will pay the cost of shipping and handling for one (1) year from
the date of original purchase
FABRICS
The upholstry fabric used on your furniture has a limited warranty for one (1) year from the date of purchase
This warranty covers: Seam failure, Fabric separation, and Nap loss
Catnapper will pay for labor costs and shipping and handling charges for defects
covered by the fabric warranty
The warranty is limited to the repair or replacement on the defective fabric
only
Improper cleaning or chemical treatment invalidates this warranty
The fabric warranty does not cover pilling, fading, or shrinkage
LEATHER
Catnapper offers a one (1) year warranty from the date of original purchase
for repair or replacement of leather parts against manufacturing or material
defects
Since leather is a result of nature, no two pieces are alike, and as such,
they have natural markings and grain variations which are not considered defects
The leather warranty will be voided if evidence is found of excessive soiling,
improper cleaning, abuse, or where the leather has had a chemical treatment
applied by the retail dealer or the consumer
ELECTRIC MOTORS and SYSTEMS
Electric motors and electrical systems have a limited warranty for three (3) years from the date of the original purchase
Catnapper will repair or replace the defective part during this period of time, however, all labor and charges after one (1) year will be the responsibility of the consumer
ALL OTHER PARTS
All other parts not specifically listed as being warranted are covered on a one (1) year limited warranty against defective material or worksmanship
This warranty is limited to repair or replacement of the defective part such as latches, table tops, shields, and hinges. Catnapper will pay the costs of the labor and shipping and handling of these charges for one (1) year
Palliser WARRANTY
PALLISER FURNITURE LTD.
UPHOLSTERY WARRANTY
View at entire details: http://www.palliser.com/pdf/upholstery_warranty.pdf
Warranty is non-transferable and takes effect as of January 1, 2007
Pro-rated Warranties
Pro-rated warranties reference the cost of parts covered by Palliserᆴ in the event of a claim. On a fi ve (5) year pro-rated warranty, Palliser will cover 100% of the cost of parts and labor in year one (1). Palliser will cover 80% of the cost of parts only in year two (2), 60% of the cost of parts only in year three (3), 40% of the cost of parts only in year four (4) and 20% of the cost of parts only in year fi ve (5). In each case, with the exception of the fi rst year, the original retail consumer will be responsible to pay the balance of the cost of parts.
This warranty does not cover the following:
1. Rental, business, commercial, institutional or other non-residential uses.
2. Products purchased "AS IS" or second-hand.
3. Products purchased from distressed or liquidation sales.
4. Products deemed misused, mishandled, altered, abused.
5. Any condition resulting from unusual usage.
6. Inadequate maintenance, cleaning or care.
MAKING A CLAIM
To make a warranty claim or to inquire about concerns with your Palliser product, please contact the authorized Palliser retailer from where the original purchase was made.
When making a claim under this warranty, proof of purchase with the original bill of sale and the product serial number are required. Should these not be available, Palliser reserves the right to deny claim. Palliser reserves the right to request photo verifi cation and/or the return of defective parts to its factory.
PARTS WARRANTY - COVERAGE AND L I M I TATIONS
Cover Material
The Palliser warranty does not cover any damages due to improper use, excessive soiling, improper or unapproved cleaning methods (see Product Care for details), chemical treatments, exposure to direct sunlight or color fading. These instances will void the warranty.
Leather - Five (5) year pro-rated warranty on parts
The Palliser warranty covers against seam slippage, tearing, splitting, cracking and dye transfers from the product. Leather is a natural material and, as such, each hide refl ects its own characteristics. On average, four to five hides are used on most Palliser sofas. Shading variations, nicks, scratches and wrinkles are a characteristic of leather and are not considered defects.
Vinyl and Fabric - One (1) year warranty on parts
The Palliser warranty covers against seam slippage, fraying or dye transfers from the product.
The Palliser warranty does not cover tearing, pilling, or shrinking. Flattening of nap on velvet or high pile chenille and microfi bre are inherent characteristics of soft plush fabric, and are in no way considered manufacturerメs defects.
Frames and Springs - Lifetime warranty on parts
Wood frames and springs carry a lifetime warranty against breakage. Springs are covered for breakage due to metal fatigue or pulling loose from wood frames. Metal frames are warranted against breakage for a period of two (2) years under normal household use.
The term "lifetime" as it is used in this warranty is defi ned as twenty-fi ve (25) years.
Motion Reclining Mechanisms - Limited lifetime warranty on parts
Reclining mechanisms are warranted against material and manufacturing defects.
Warranty is limited to suppliers availability of parts.
Reclining Chairs, Sofabed Mechanisms and Sofabed Mattresses - Two (2) year warranty on parts
Reclining chairs, sofabed mechanisms and sofabed mattresses are warranted against material and manufacturing defects.
Seat Cushion Foam and Fibre-filled Components - Five (5) year pro-rated warranty on parts
Seat cushions are warranted against collapsing. All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturerメs defect. Fibre-filled seat cushion tops, backs and arms will fl atten with prolonged use. This is inherent to the design of fi bre-fi lled english and fi bre-wrapped products. Regular fl uffi ng will prevent internal fi bres from matting and help to prolong the vibrancy of these products.
Electronic Components - Two (2) year warranty on parts
Electronics are warranted for material and manufacturing defects.
LABOR WARRANTY - COVERAGE AND LIMITATIONS
Palliser offers a one (1) year warranty for labor and workmanship applying to all upholstered sofas, loveseats, chairs, ottomans, sectionals and sofabeds manufactured by Palliser. Palliser products are warranted to the original retail consumer, to be free from manufacturing and parts defects. The warranty takes effect from the date of delivery to the original retail consumer.
Within one (1) year from the date of delivery, Palliser will pay, at no charge to the original retail consumer, customary labor rates to repair or replace the defective parts. Under this warranty, the sole liability of Palliser is limited to repair, or at its option, parts replacement. Should there be service required under the warranty then the initial service inspection will be covered by Palliser. For clarity, should inspection deem that no repair necessary then initial service fee will be payable by end consumer to the third party.
After one (1) year, the original retail consumer will be responsible for all costs related to labor. See Parts Warranty above for details. The term "defect" as it is used in this warranty is defi ned as a fl aw or defi ciency that affects the intended use for which the product was manufactured.
The Palliser warranty provides coverage to the original retail consumer only where the purchase has been made from an authorized retailer of Palliser Furniture Ltd. and therefore is non-transferable to any second or third party.
The special Palliser identity tags found on your product are your guarantee of the quality and authenticity of your Palliser product. Removal or attempted removal of such tags will void this warranty.
WE NO LONGER SELL FRANKLIN FURNITURE!
FRANKLIN WARRANTY
LIFETIME WARRANTY
Cushions, Mechanism, Springs
The patented parts of the reclining mechanism in this chair are warranted by Franklin to be free of defects in workmanship and materials for the lifetime of the merchandise. Lifetime means the normal useful life of the chair as determined by the owner
FIVE-YEAR WARRANTY
The frame of this chair is warranted by Franklin to be free
of defects in workmanship and material for a period of five years from the date
of purchase by the original comsumer purchaser.
ONE YEAR WARRANTY
Electrical
All other components of this chair are warranted to be free of defects in workmanship and materials for one year from the date of sale to the original consumer purchaser.
QUALIFICATIONS
If a defect is found, Franklin's obligation is limited to repairing or replacing, at their option, any part or parts (except fabric, and other covers) of the chair found to be defective in material or workmanship upon examination by the manufacturer.
The one year warranty only covers $35.00 for all labor related repairs. NO EXCEPTIONS!
Parts will be sent out at no expense to the customer within the first year.
The manufacturer of this upholstered furniture certifies that with this cover
fabric and filling material the item is made in accordance with UFAC (Upholstered
Furniture Action Council) construction criteria that are engineered to reduce
ignition by a burning cigarette.
DISQUALIFICATIONS
The one year warranty does not apply to fabrics or other covers, since these are not warranted by Franklin's supplies.
This warranty does not apply to any condition caused by damage after sale to the original purchaser or from improper use.
Costs for packing and shipping to and from the factory , if necessary, are
not covered by this warranty.
Relax and Recline
Platte City, MO 64079
Phone: (816) 431-0365
Fax: 1-866-431-0128
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